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What is the Store's return and exchange policy?
Do you accept orders placed outside USA?
How long will it take to receive my order?
Payment options?
What shipping career do you use to ship your order?
Will I receive a tracking number?


What is the Store's return and exchange policy?
We accept returns within 30 days of the day of delivery. Unfortunately buyers will pay for returning shipping fee back to Asia, or our location in United States. Breakage not reported within 3 days of delivery will result in all replacement parts being sent at the expense of the customer. Should your sign need repair during the warranty period, you are agreeing that Lee Neon Signs will provide the required parts that need to be replaced and that you will be the one responsible for making the necessary repairs. In certain cases pictures may be required to determine the extent of the damage and to determine what course of action should be taken.

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Do you accept orders placed outside USA?
We provide Worldwide Shipping Service for all the purchases using USPS/Canadpost/Hongkongpost. Our Neon Signs will arrive in perfect condition. If damage in delivery, we will send replacement unit all at our cost. Delivery Time to US, Canada, Australia, Japan, & Asian Countries: 9-15 Business Days Delivery Time to Other Countries - 12 to 18 Business Days (Depending on the countries) Most orders ship within 3-5 business days, but custom neon signs take about 3 weeks to be shipped.

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How long will it take to receive my order?
Delivery Time to US, Canada, Australia, Japan, & Asian Countries take 8-15 Business Days Delivery Time to Other Countries take 12 to 18 Business Days (Depending on the Country) Most orders ship within 3-5 business days, but custom neon signs take about 3 weeks to be shipped.

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Payment options?
We accept Credit/Debit card Payments and Paypal.

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What shipping career do you use to ship your order?
All of the orders within USA are delivered using USPS within the advertised delivery time.

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Will I receive a tracking number?
Yes, all of the orders are shipped with tracking number so you can track your package at anytime while in movement.

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Last Updated: 14 Aug 2017 18:27:12 PDT home  |  about  |  terms  |  contact
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